Letter Layout

• Block Style
• The date
• Salutation
• Subject Headings

Body of a Letter

• Opening or Beginning
• The main message
• The closing / ending a letter
  

What will you write?

• Reffering
• Giving good or bad news
• Saying what you can and cannot do
• Giving reasons
• Requesting action
• Apologising
• Requesting information

Complaints

• How to write complaint letters
• Making a mild complaint
• Making a point
• Warning
• Making a strong complaint

Adjustments

• How to reply to complaint letter
• Polite Tone and Impolite Tone
  

Business letter samples

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Please study the example below.

XYZZZ EXPORTER
Highway Street, Central Java . Indonesia
telp: 62291 12345678
----------------------------------------------------------------------------------------------------------------------------------------

Mr English
Dictionary Street B 20
New Jersey
USA

Dear Mr English

Order #911

We are writing with reference to the above order..

It has been three weeks since we delivered the goods to you. We would be grateful if you could send us your payment without delay.

Your early reply is highly appreciated.

Yours sincerely

Andrew
Marketing Manager

It is recommended to give the reason for the problem, and then apologise again at the end of a letter.

Please accept our apologies once again .
With apologies once again.
We hope that this has not caused you any inconvenience.
We regret any inconvenience caused.
We would like to apologize for the inconvenience.
Once again, WeI apologise for any inconvenience.