BUSINESS LETTER WRITING BASICS
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Letter Layout
Body of a Letter
What will you write?
Complaints
Adjustments
Marketing Tools
- Add-in Outlook Express. 1 Clik 100 emails sent.
- Add-in Microsoft Outlook. 1 Clik 100 email sent.
- Duplicates Remover
All rights reserved 2007
OPQRST IMPORTER
Dictionary Street Page 202
United Kingdom
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Mr Andrew
Lazy Exporter
ABCDE street B.121
Imaginary Country.
Dear Mr Andrew
Order #912
It is now over 60 days since we place the above order and we are still waiting for the mahogany bookcases. We should like to remind you that you have already confirmed to deliver those items 45 days after receiving down payment. We, therefore requested that you deliver them immediately..
Unless we hear from you within two working days, we will be forced to cancel this order and refund our money.
Yours sincerely
John
Marketing Manager
Making a strong complaint letter
There are several ways to make a strong complaint letter:
- Explain directly what is wrong.
- Make a point related to the problem
- Request immediate action
- Give a warning.
1. Explain directly what is wrong.
e.g. The quality of the wooden furniture was terrible, we have spent a lot of money to repair the items.
2. Make a point related to the problem
e.g. We should like to point out that you have signed the agreement to produce the products based on our requirements.
3. Request immediate action
e.g. We really must insist, therefore that you deliver the replacements as soon as possible.
4. Give a warning
e.g. If you are unable to do this, we will be forced to cancel all orders.
Be aware when you use the phrases mentioned in this business letter writing guide, as they have legal, financial, or other implications. If you are not sure about the use of any phrases or sentences, consult with an appropriate professional first.
