Letter Layout

• Block Style
• The date
• Salutation
• Subject Headings

Body of a Letter

• Opening or Beginning
• The main message
• The closing / ending a letter
  

What will you write?

• Reffering
• Giving good news or bad news
• Saying what you can and cannot do
• Giving reasons
• Requesting action
• Apologising
• Requesting information

Complaints

• How to write complaint letters
• Making a mild complaint
• Making a point
• Warning
• Making a strong complaint

Adjustments

• How to reply to complaint letter
• Polite Tone and Impolite Tone
  

Marketing Tools

• Add-in Outlook Express. 1 Clik 100 emails sent.
• Add-in Microsoft Outlook. 1 Clik 100 email sent.
• Duplicates Remover
  

Business letter samples

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Commonly business letters have three parts

Dear...

An opening/beginning
Introduction or reason for writing

The main message
Explain your reasons for writing in more detail.

The close
Refference to future contact
example: I look forward to...

The main message

The main message is in the second paragraph, it states the supporting details to justify your purpose. These may take the form of background information, statistics or first-hand accounts. A few short paragraphs within the body of the letter should be enough to support your reasoning.

Dear Mr. John

Thank you for your letter dated 25 August concerning your order for twenty sets of our bedroom furniture................( opening )

We must apologise for the delay in shipping this order. This was due to unforeseen circumstances. However your order is being dealt with and will be sent without further delay. ....(the main message )

With apologies once again ......( closing )